The truth doesn't have to hurt: how to use criticism to strengthen relationships, improve performance, and promote change

Understanding the power and use of criticism. Criticism doesn't have to hurt ; Criticisms manners: common mistakes, and some dos and don'ts ; Creating an atmosphere of acceptance: establish clear relationship expectations

Making the criticism exchange work for you. Delivering criticism with confidence in sensitive times ; Receiving criticism: you have more control than you think ; Avoiding the tendency to personalize criticism

Using criticism for positive change. Managing work and volunteer teams: the crucial role criticism plays ; Handling difficult situations.