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Tourist customer service satisfaction: an encounter approach
Tourist customer service satisfaction: an encounter approach
Author
Noe, Francis P., 1939-
Publisher
Routledge
Publication Date
2010
Language
English
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NoveList
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Table of Contents
From the Book
About the authors
Introduction
1. Defining encounter theory
2. Encountering interactive roles
3. Knowing the travel customer's role
4. Managing the travel situation
5. Positioning the travel provider
6. Appealing to the travel and provider roles
7. Nuances of interpersonal interactions
8. Going beyond satisfaction to loyalty
9. Where do we go from here?
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Subjects
Subjects
Electronic books
Hospitality industry
Hospitality industry -- Management
Management
Tourism
Tourism -- Management
More Details
Contributors
Magnini, Vincent P
ProQuest (Firm)
Uysal, Muzaffer
ISBN
9780415578042
9780203852361
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