From the Book - International edition
Introduction: Navigating cultural differences and the wisdom of Mrs. Chen
Listening to the air : communicating across cultures
The many faces of polite : evaluating performance and providing negative feedback
Why versus how : the art of persuasion in a multicultural world
How much respect do you want? : leadership, hierarchy, and power
Big D or Little d : who decides, and how?
The head or the heart : two types of trust and how they grow
The needle, not the knife : disagreeing productively
How late is late? : scheduling and cross-cultural perceptions of time
