1. An Introduction to Conflict: From Outbursts to Handshakes
2. Negotiation: Reaching Agreement Through Interest-Based Negotiation
3. Mediation: Three Heads are Better Than Two
4. Arbitration: A Flexible Alternative to Litigation
5. Small-Claims Court: The "Fast Food" of the Legal System
6. Court Procedures for Civil Cases: Understanding a Trial from Start to Finish
7. Finding and Working with a Lawyer: How to Find the Right Lawyer for Your Case
8. Where Do You Go from Here?: Our Top Recommendations for Further Resources