Library security: better communication, safer facilities

The new library workplace: not so quiet

Three keys to a safer library: security-aware staff, creative customer service skills, and enforced codes of conduct

Challenging patron behaviors

Common types of challenging patrons

Understanding threats and getting help

Workplace violence: awareness, prevention, and response

Conducting your own site security survey

Community partnerships: law enforcement, mental health, and homeless services

Staff development for a safer library: results, not just rules

Library security survey checklist

Sample library security suggestions for site survey reports

Sample staff training exercises

Want less stress? : try more B.R.E.A.D.S.