Defusing the angry patron: a how-to-do-it manual for librarians

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Author
Rubin, Rhea Joyce
Publisher
Neal-Schuman Publishers Inc
Publication Date
[2011], ©2011
Language
English
Book
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Subjects

Subjects
Anger
Conflict management
Customer services
Customer services -- United States
Interpersonal communication
Library users
Library users -- United States
Public services (Libraries)
Public services (Libraries) -- United States

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ISBN
9781555707316

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