Conflict management for managers: resolving workplace, client, and policy disputes

Conflict management knowledge and skills

Manager know thyself

Theory to practice : the root causes and cures of conflict

The power of negotiation : essential concepts and skills

The alternative dispute resolution process continuum

Preventing and resolving internal conflict

Causes and cures for employee turnover

Building successful teams and organizations

Conflict management in unionized environments

Designing disputing systems for organizations

Preventing and resolving external conflicts

Prevention and resolution of conflicts with clients, customers, and vendors

Case studies of organizational success through exemplary customer conflict management

Collaboration and conflict management between regulators and the regulated

Public policy decision making and collaboration

Designing and facilitating effective large-group processes.