Understanding the community
Identifying teens' LGBTQ information needs
Offering effective service and providing safe spaces
Providing readers' advisory and reference interviews
Using guiding principles to build an LGBTQ collection
Identifying and acquiring collection components
Integrating LGBTQ themes into everyday programs and services
Finding and implementing the right pace for change
An essential core collection of LGBTQ fiction, nonfiction, and non-print items
Material lists arranged by topic
Compelling LGBTQ booktalks
Successful LGBTQ programs.